Concert promoter evenko has apologized for the fiasco at The Killers concert at Place Bell last Saturday.
Concert-goers had to wait up to an hour or more to get into the venue while waiting in the freezing cold.
Security checks at the door slowed things down.
The event promoter still has not responded to CJAD 800 News' request for a comment but in an email statement to La Presse, evenko referred to the security aspect.
In the email, evenko apologized to the band and its fans. It said everyone's safety and well-being remains their priority and that corrective measures will be taken to improve operations at the new venue and concert-goers' experience.
Sound problems also plagued the concert and people also complained about problems with parking and at the coatcheck.
On its Facebook page, evenko shared a post from Place Bell with a number for disgruntled clients to call: 1-855-634-4474.