Imagine sitting in your car and turning on your heated seats, and then realizing the seats are getting a little too hot — so much so, that they start to burn your clothes and skin.
One woman who contacted CJAD 800 through Your Story says that's what happened to her mother when she sat in her nearly-new 2015 Toyota RAV 4 SUV.
Hirut Melaku says her clothes, and even her skin, were singed by the seat.
"She noticed that her sweater, there was discoloration, like when you leave an iron on," Melaku says. "After three days, she noticed a discoloration on her back as well."
George Iny, with the Automobile Protection Association, says Melaku's mother isn't the only one to report being burned by a RAV 4.
"The APA has had reports of hot spots on the heated seats on the RAV 4," Iny says. "It's a known problem with the RAV 4 for certain years."
Melaku says when they brought their concerns back to the dealership, they were essentially dismissed — noting they didn't even actually inspect the car.
"He told her to just keep driving and see if that happens again, which for her, didn't really make sense," Melaku says. "She didn't feel safe."
But Iny says this is the kind of issue that often leads to a recall — especially when there are several cases of problems involving the same make and model.
Representatives from Toyota Canada would not comment on the likelihood of a recall — suggesting that none of the reports of hot spots on the heated seats have been verified.
-CJAD 800's Emily Campbell contributed to this report.